Privacy policy

Last Updated: May 2025

 

Welcome to the website https://edel.co (the "Website"), operated by Eulalia de Lucia SL, a company registered in Spain with company number B66115767, whose registered office is located at Crta. Prats de Lluçanes, Nº 550, Nave 3, Sabadell 08208 Barcelona ("EDEL BY EULALIA DE LUCIA," "EDEL," "EULALIA DE LUCIA," "we," "us," or "our").

Eulalia de Lucia takes its data protection responsibilities seriously and complies with all applicable data protection legislation. We value our customers and their privacy, and we rigorously and securely retain all data we collect about you.

Your visit to our website and use of our services are subject to our terms and conditions, which include the Privacy Policy, Cookie Policy, Return Policy, Website Terms of Use, and Online Terms and Conditions of Sale. By using the website https://edel.co, you agree to and consent to these terms and policies.

For the purposes of applicable data protection legislation, personal data is defined as any information relating to an identified or identifiable natural person. An identifiable person is someone who can be identified, directly or indirectly (e.g., name and surname, date of birth, etc.) (“Personal Data”), and EDEL BY EULALIA DE LUCIA is the controller of the data you provide to us.

Our website is not intended for children under 18 years of age and should not be used by them. We do not knowingly or deliberately collect any information from individuals under 18 years old.

Please read this information (and the aforementioned terms and policies) carefully before you start browsing our website so that you understand our considerations and practices regarding your personal data and how we will treat it.

 

1. Personal Data We Collect About You

Personal information may be provided by you when accessing our website, dealing with us by phone, via email, or in any other way. This includes information you provide when registering to use our site (which you will need to do if you wish to use some of the functions and services we offer), subscribing to our service, or placing an order on our website. This information may include:

• Name, date of birth, address, and phone number.
• Interests and gender.
• Email address and phone number.
• Debit, credit card, or any other payment information.
• Passwords and access information related to our website.

EDEL BY EULALIA DE LUCIA may automatically collect information about you with each visit to our site. This information may include:

• Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your browser type, and version.
• The types and versions of browser plug-ins, operating system, and platform.
• Login information, time zone setting, information about your visit (including clickstream tracking of Uniform Resource Locators (URL)), products you have viewed or searched for, and the duration of visits to certain pages.
• Page response times, download errors, interaction information (such as scrolling, clicks, and mouse movements), and methods used to navigate away from the page.
• Any phone number used to call our customer service number.

2. Use of Your Personal Data

The personal data you provide will not be communicated or transferred to third parties without your prior consent, and this consent may be withdrawn at any time.

The personal information you provide to us and the information we collect may be used for the following purposes:

• Administration of our website and execution of tasks arising from the contract with you.
• Processing your order through purchase or promotion and communicating with you if there are any issues related to your order.
• Tracking your order and ensuring that it has been delivered correctly.
• Accounting, billing, reporting, and auditing.
• Verification and authentication of your identity.
• Checking credit, debit, or other payment methods and collecting debts.
• Providing customer service, where we will ask for your contact information, such as your name, email address, phone number, and other order details.
• Personal information to answer any questions you may have about using our website, inform you about the status of your order, and provide other customer service, such as identifying your needs and purchasing preferences.
• Personal data for statistical and market analysis researched and developed by us.
• Direct marketing to keep you informed about our latest products, offers, and promotional events to improve your shopping experience with us.
• Website security as part of our efforts to keep our site safe.
• Making suggestions and recommendations about goods or services that may interest you.

If you are one of our customers and have previously purchased any of our products, we will contact you electronically regarding goods and services similar to a previous sale. Such communications may include information related to your order, your satisfaction with that shopping experience, promotional content related to the products purchased during the last purchase, and more. Otherwise, we will only contact you electronically if you have expressly consented to do so.

At any time, you can choose to opt out of receiving commercial advertising or expressly request to receive such content from us.

3. Storage and Processing of Your Personal Data

All information you provide is stored on our secure servers. We keep your information secure by taking appropriate technical and organizational measures against unauthorized or unlawful processing. We retain data for as long as necessary to provide products and services to you and to the extent that we are legally required to do so. Information associated with your account will be maintained until your account is deleted, at which point we will securely erase and destroy it.

However, the data we collect about you may be transferred and stored at a destination outside the country in which it was collected (Spain). This may include transfers outside the European Economic Area (EEA). The reason for the transfer is that some of the operations required to complete the contract with you are conducted outside the EEA. Personal data may be processed by staff working for us in fulfilling your order, processing your payment details, or providing support services. By submitting your personal data, you agree to this transfer, storage, or processing.

You are responsible for the password that allows you to access certain parts of our site; keep this password confidential and do not share it with anyone.

Payment transactions are conducted using payment providers. All credit/debit card or other transactions on our site are processed through a secure online payment gateway that encrypts your card details and to which we do not have access.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

4. Who Receives Your Personal Data

Business partners, suppliers, and subcontractors for the performance of any contract we enter into with them or with you, to process your order and maintain your account, including the authorization and validation of credit or debit card transactions, delivery services, and data analysis, among others. These companies or individuals may have access to your personal data in order to perform their function, but they may not use such information for any other purpose.

Search engine and analytics providers that assist us in improving and optimizing our website.

Advertisers and advertising networks that use their services to help us and require data to select and serve relevant ads to you on our behalf. For example, when you visit our website and then visit another site, you may start seeing our ads showing you special offers or reminding you of the products you were viewing on our site. We process your personal data in this way in our legitimate interest to provide you with a personalized experience on our websites and to offer you personalized advertising and marketing.

We may share your personal data with any member or brand within our market group, always to handle data for the purpose of EDEL BY EULALIA DE LUCIA. They may use the information in accordance with our privacy policies for purposes such as generating reports and financial analysis, creating inspiring content and editorial features, developing new products, and collaborations to enhance your experience as a customer of EDEL BY EULALIA DE LUCIA.

We do not share your personal data with other companies or individuals for their own marketing purposes unless you have indicated when registering that you wish to receive information about the products, offers, and services of other companies.

5. Your Rights in Relation to Your Personal Data

As the data subject, you have the right to:

• Access a copy of the information contained in the Personal Data we hold about you.
• Object to data processing that is likely to cause, or is causing, harm.
• Prevent the processing of data for direct marketing purposes.

At any time, you can request that we stop sending you commercial communications by email; you can do this by clicking the unsubscribe link included in the marketing emails you receive from us. You can also access your account and update your preferences, allowing you to unsubscribe and stop receiving commercial information from EDEL BY EULALIA DE LUCIA. If you wish to modify any data, you can also do so from your account or preferences.

Requests for the suppression, deletion, or modification of your personal data, including information published or processed online, should be sent to info@edel.co.

6. Contact, Questions, and Suggestions

If you have any questions or comments about these privacy policies, you can contact us by email at info@edel.co, and one of our specialists will review your case. You may also file a complaint or prevent your personal data from being used for purposes other than those for which they were originally collected by contacting us at the email address provided.

7. Cookies Policy

Our site uses cookies to distinguish you from other users of the website. This helps us improve our website and provide you with a good experience when you visit. By continuing to browse our site, you agree to the use of cookies. Be sure to have read and understood this policy before continuing to use our site.

A cookie is a small alphanumeric data file that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Without certain cookies, some areas and functionalities of a website will not function, such as user logins or shopping carts.

We use the following cookies on our website:

• Strictly necessary cookies: These are cookies required for the operation of our website. They include, for example, cookies that allow you to access secure areas of our site or use the shopping cart.
• Performance and Analytics Cookies: These cookies allow us to recognize and count the number of visitors, as well as understand how users navigate our website. This helps us improve the functionality of the site, ensuring that users easily find what they are looking for.
• Functionality Cookies: These cookies are used to recognize you when you return to our website. They allow us to personalize the content we offer and remember your preferences, thereby enhancing your browsing experience.
• Targeting/Advertising Cookies: These cookies record your visit to our site, including the pages you have visited and the links you have followed. We use this information to make our website more relevant to your interests, and in some cases, we may share this information with third parties for this purpose.

When the use of cookies is subject to consent, it will remain valid for a maximum period of six months from the first time you gave your consent from the same computer/device and browser.

You can reject cookies by clicking the "reject all" button in the cookie information or manage your settings options from the "manage cookies" button.

Strictly necessary cookies cannot be rejected as they are essential for the operation of the site and the provision of our services. If you reject all cookies or disable consent, your browsing and website experience may degrade. In such a case, you will be responsible for any consequences related to the site’s malfunction due to the lack of cookie consent.

Deleting cookies stored on your computer/devices will erase your previous preferences and choices. Consequently, your consent will be requested again during your next visit or the next page load on the site.